A consumer will usually only complain when the unspoken contract has been violated. No other reason to otherwise -- most consumers will buy a product with the expectation it gives the value they paid for.
No. Neblim thinks he can convince me he truly cares about people and wants to warn people of the ToS. Why then would you keep your mouth shut about the ToS? Neblim decided not to say anything, which shows hes a hypocrite and this post isn't even about customer service. Its about Silk having his $8 and the fact that he can't do anything to make Silk give it back.
Too bad.