If you've had a sudden crash with DreamSeeker and aren't sure what to do next, look no further. This short guide aims to help you gather the necessary info to diagnose and resolve the potential issue.

Collecting a Minidump File

A minidump is a small file created by your computer when a program crashes, capturing information about what the program was doing at the time of the crash. This file is useful because it helps developers diagnose and fix the problem that caused the crash, without needing a lot of space or sensitive data.

1. Locate the Minidump File:

• When DreamSeeker crashes, it might generate a minidump file automatically. By default, Windows places minidump files in the %LOCALAPPDATA%\CrashDumps folder. Use the File Explorer to navigate to this folder.

2. Identify the Correct Minidump File:

• Look for files named similarly to DreamSeeker.exe.<timestamp>.dmp. Check the date and time in the file name to ensure it corresponds to the recent crash.

3. Check the BYOND Version:

• Open the BYOND Pager and navigate to the cog wheel in the top right, click here and then select 'About BYOND' section to find the version number of your BYOND software. Note this version, as you’ll need to mention it when you submit the minidump file.

Extracting Crash Info from Windows Event Viewer

An event viewer log is a record kept by Windows that details what's happening on your computer, including any errors or important system messages. It helps in identifying problems by providing a timeline of events and errors, which can be useful for troubleshooting when something goes wrong.

1. Open Event Viewer:

• Press Win + R to open the Run dialog box, type eventvwr.msc, and press Enter. This will launch the Event Viewer.

2. Navigate to Windows Logs:

• In the Event Viewer, expand the 'Windows Logs' section on the left-hand pane and select 'Application'. This log stores all application-related events.

3. Filter for Relevant Events:

• Click on 'Filter Current Log...' on the right-hand pane. In the filter window, under the 'Event sources' dropdown, select 'Application Error', or other relevant sources that might include DreamSeeker. You can also specify the time range to coincide with your crash time.

4. Identify Relevant Events:

• Look for error entries that specifically mention 'DreamSeeker.exe' or other BYOND modules. Check the details in the 'General' tab of each event for the module name and error code related to the crash.

5. Export the Event Information:

• Right-click on the relevant event and choose 'Save Selected Events...'. Save the file in an easily accessible location in EVTX format.

6. Prepare Information for Submission:

• You might need to provide additional details such as screenshots of the error or a description of what was happening before the crash occurred. Gather all these elements together.

Submitting the Information

Submit a Bug Report:

• Visit the BYOND bugs forum where you can submit bug reports, https://www.byond.com/forum/5. Include your minidump file, the event log, the BYOND version information, and a detailed description of the crash circumstances.

Email:

• If instructed, you might need to email the compressed minidump and event log files to a support address provided by BYOND.