I have used SBCYahoo DSL for awhile.. And it has been nothing but a pain in the rectum. Very hard to get customer support if you get a serious problem and often fail to revise the problems.
Most of customer service representatives are oversea forgiens who can't understand or speak a lick of english. Infact there was one ocassion where I asked for another representative and kept asking several times until I finnaly got one who could understand me and I could understand myself.(("Fools stealing our jobs!"))
The connection speed is often lousy, I would suggest not getting wireless connection service because that is the biggest pain they can offer.
I would seriously consider switching over to "Cable Lynx" if it won't be to cost effective.
{I hope they lose more potential customers then they gain off of this thread.}
Eh, strange, I've NEVER had any downtime whatsoever, and the live-help support is extremely helpful.
~Kujila | |
sbc yahoo sucks, I use it and it goes out all the time.
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I'll agree with texter on that one. When you first call, you get the first level technician on the line, who gives you the basic run-down to make sure you dont have a 'noobie' problem. Then, they step you up to the real-deal techy, but of course because of non-perfect phone lines, or for whatever reason..You can barely understand the strong *obviously middle eastern country* accent...
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Unfortunately, I'm another one of those who's had terrible experiences with SBC Yahoo DSL. The $30 a month price tag we got for our contract really adds up to $30 plus 2+ hours each month of unpaid labor, talking to unintelligible CS reps from the Indian subcontinent or hunched under the desk switching wires around.
The service has inexplicably cut out at least once a week since we got it, and sometimes several times a day. It's less reliable than my old dial-up service. (And while we're not in a major metropolitan area, the population here is still very dense.) It has been clear that the first level of customer service reps have no clue and keep terrible records. They will ask us to do what the person who transferred us already asked us to do, they will have us do things that even I know have nothing to do with our problem, one will insist the problem is with our settings while another claims it's with the hardware. One day our service cut out and wouldn't come back on. After an hour on the phone, my brother started swearing at the young lady who was trying to help him. That got us transferred to a manager. But my brother was so fed up he left the house, leaving the phone to me. I only understood every other word the woman was saying, but then I got transferred to a very nice man from Texas. He said our modem was broken, and walked me through the steps to create settings that would work with the broken modem, and I was able to get back online. Then he said that if we wanted a new modem, have my brother call up (the account is in my brother's name) and they'd send us one. But our service kept cutting out. My brother called and they didn't want to send us a modem. He started swearing again and asking how to get out of his contract. Finally they agreed to send a new modem. It never came. My brother called back again and they said they couldn't authorize a modem because the records of the case in which they finally agreed to send him the modem were too old. Would he like to try adjusting his settings? Some haranguing later, we finally have an unbroken modem, and service has only cut out once since we installed it. I estimate SBC Yahoo owes me about $100 for all the work I put into this thing. We're eagerly awaiting the end of our contract. Z | |
I had a similar problem with a modem, I had to call on several occasions after being promised one. I would be told I would be sent a modem then so and so buisness days later it didn't arrive, Finnaly after straining with on the phone(''wich included loud throat scarring talking and explicit profanity'')) I got the modem.
Now it seems whenever someone picks up the phone my net disconnects for about a half a second and boots everyone off my servers, Im not even bothering to call and get a solution for the matter, I am now patiently waiting for the contract to end.. 56k is more reliable. | |
I can't believe you guys have problem, that's weird. The service has never been "out" for me, and I've never been disconnected. I get awesome connection speeds, and the tech support is always glad to help.
Very strange. Maybe SBCYahoo in my state is über-1337 or something. ~Kujila | |
Or maybe the internet mob is looking out for you making sure you get the best service possible or else they whack someone.
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It's easily answered.
Every service has good an bad ranges in every area of the country, it's very well known for other states to ahve problems (Even deals and packages) that others don't. Each company has their own manager in each state they have service in, each manager does their own thing. | |
Darned Arkansan manager feels it to be a great policy to disconnect my internet and give me non-english speaking customer support. *Rallys the rebels*
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Yup. Cause the get-out-of-our-noose-contract fee is 200$ If you break it before it's time is out.
[EDIT] instead of making yet another reply, I'll just put this here. As soon as the contract is up, My parents are switching to Earthlink Accelerator (ISDN pretty much), for half the price, and I'm getting Charter Communication's New 3Mb downstream , 256k Upstream Service for , I believe 40$ a month. Doing this to Compliment my new computer, :) | |
The fact that you know that your tech support is good tells me that you're talking to tech support too often...lol
The best service is the one where you never have to talk to anyone... | |
They even gave me the DNS servers so I could use it in Linux... awesome tech support, too... they also have never had any down-time for me. :P
~Kujila