I wasn't talking to you.
An online forum in public access does not presume to allow you to 'restrict' your threads to certain people; People will reply when they feel they have something to say.
If you were unable to meet the demands specified, you should've said so; If you were unable to produce the specified result, it seems pretty obvious to me to refund the money. Arguing semantics over a pretty obvious example given doesn't shed any positive light over the situation. Facts:
You gained $200
UnknownDuelist has recieved nothing and lost $200
The best course of action at the creation of this thread might've been to take a hint and return the money, say your goodbyes and have that be it- Posting in this manner does nothing but further solidify the fact that what happened wasn't justified at all.
This thread is a fairly solid lesson on one thing, though. If you're going to pay someone in a situation like this, make sure you get your moneys worth before handing over any cash.
I think there would be two proper things to do in this matter:
1. Suggest a refund of 3/4 or 2/3, depending on effort value, determained by the service provider.
2. Suggest a time extension to the customer at no extra cost. Redo the work(Which is normally way faster the doing it the first time), and take the time loss as a learning experience on why to keep backups.
Either one of those would have worked great, but it strongly depends on the customer/service provider as to which is best. In this case, I think option 2 is the best. A refund would not be recommended because the fault falls completely on Ben for not backing up. As such, he should take a loss(time is a loss in service based business), but it should not cost the client(UD) anything because there is no fault to him, except maybe paying first, which is never a good idea on the internet. I personally would have seens the results first, paid, and then awaited the source, especially with such a large ammount of money.