Hedgemistress wrote:
(And I personally don't shop at Game Stop-type stores unless there's something outside Wal-Mart's selection that I need, for the simple reason that I can buy video games at Wal-Mart without being hit on.)
I can see how that might be a problem. I wish there were people in my target gender and sexual interest hitting on me at Gamestop, I might actually buy more games. I know I'd spend a lot more time there(I have actually went out with a chick working at a gamestop, now that's what I call a personal touch).
I do know what "the personal touch" looks like. Last year about this time, I had my website staff in town for a little summit where we talked about the future of our projects... and I showed them around town, which involved going to a lot of different restaurants, because quite frankly, I like to eat. :P
And at this little European style delicatessen which I'd never eaten at before, the owner came around the counter to point out particular items behind the glass from our perspective and telling us about them. There's no real tangible dollars and cents benefit to either side from him doing that... the 5% chance that we might have had to go, "Which one, this one?" and him going, "No, to the right." was averted... but it was friendly, and it was genuine. Between that kind of service and the quality of the food, that guy's not going to be threatened by MegaDeli, LTD.
But so many local businesses really don't seem to get it... like all the Ma & Pa bookstores that don't exist any more. Nowadays, the "This ain't a library... buy or get it!"-style exchange between the book store proprietor and a would-be-customer is a remnant of old sitcoms. Who in their right mind wanna go to Ma & Pa and be treated like sweaty-handed vagabonds when they can go to B&N and be treated like customers? There is still a place for indepedent book stores... but ones that genuinely offer something, not the idea of "Well, we're a local business, so we're magically better."
And yeah, Payless Shoes and Game Stop are chains... but, geez, what special individual service is an off-the-shelf shoe store going to add to make it worthwhile? Nobody ultimately wins when shopping decisions are made for reasons of pity.
And yeah, sometimes it's going to happen that a local store run by people who are actually nice and doing nothing wrong is going to be out-competed by some chain, and it's sad, but be glad to live in a country that it can happen in. What's the alternative? The first person to build a shoe store in a twenty mile radius gets "the shoe store license" and nobody else can build one? Watch your quality and service disappear then. If there is no competition, you have no incentive to be competitive.
(And I personally don't shop at Game Stop-type stores unless there's something outside Wal-Mart's selection that I need, for the simple reason that I can buy video games at Wal-Mart without being hit on.)